Refund policy
At WJShop, we specialize in the sale of digital products such as ebooks, courses, and other downloadable or online-access content.
Due to the intangible and irreversible nature of these products, all sales are final. We do not offer returns or refunds once a purchase has been completed.
Nature of Digital Products
Digital products are delivered immediately after payment confirmation, either via direct download or online access. Once the customer has accessed the content, it cannot be “returned” in the traditional sense, as it is not possible to guarantee that the product has not been copied, stored, or used.
Acceptance of This Policy
By making a purchase in our store, the customer explicitly agrees to this no-refund policy. We strongly recommend carefully reviewing the product description, features, benefits, and any available preview materials before completing the purchase.
Customer Responsibility
It is the customer’s responsibility to ensure that the product meets their needs before making a purchase. To support this, we provide detailed information, clear descriptions, and, in some cases, demonstrations or previews.
Exceptions
Exceptions will only be considered under the following circumstances:
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The customer did not receive access to the product after purchase.
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The file is corrupted or inaccessible and cannot be replaced.
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A verifiable technical error occurred during the payment process that affected delivery.
In these cases, our team will provide support to resolve the issue, which may include resending the product or restoring access. Refunds are not guaranteed; the priority will be to resolve the issue.
Customer Support
If you experience any issues with your purchase, you can contact us through our support email. We are committed to helping you access your product correctly and ensuring you receive the promised value.
Esta política está diseñada para proteger la integridad de nuestros productos digitales y asegurar una experiencia justa tanto para el cliente como para nuestro negocio.